Frequently Asked Questions
We have compiled a list of frequently asked questions below. If you do not find the answer you were looking for, please contact us on 0330 6600082
In the event of a gas emergency please read the following information below
If you can smell gas and believe there is a gas leak follow these important steps:
- Open doors and windows for ventilation
- Do not turn any electrical switches on or off
- Extinguish all naked flames
- Turn the gas off at the meter/emergency control and leave it off until the escape has been repaired
- Report the gas escape on 0800 111 999
- If an electrical security entry lock/phone is fitted, then this must not be operated. The door must be opened manually when the National Grid engineer arrives
Eastern (EELC): 0800 783 8838
East Midlands (EMEB): 0800 6783 105
London (LOND): 0800 028 0247
Merseyside and North West (MANW): 0800 001 5400
Midlands (MIDE): 0800 6783 105
Northern (NEEB): 0800 66 88 77
North Western (NORW): 0800 195 4141
Scottish and Southern: 03450 262 554
Scottish Power: 0800 092 9290
South Eastern (SEEB): 0800 783 8866
Southern (SOUT): 03450 262 554
South Wales (SWAE): 0800 6783 105
South Western (SWEB): 0800 6783 105
Yorkshire (YELG): 0800 375 675
MB have dedicated experts in this area and would love to help make this as stress free as possible for you! Please call our dedicated team on 0330 6200082
As the name suggests the device automatically reads your meter, this means no more estimated bills, The cost of the AMR device is £60.00 plus VAT. Please contact our team to discuss further.
Direct debit is a quick and simple way to pay your bills. The amount and dates of payment may vary, however you will be notified on your invoice at least 10 days before the payment date.
Yes, you can cancel with your bank at anytime, you should also notify us at the same time.
Payments by DD are protected by the direct debit guarantee. You are guaranteed a full and immediate refund of the amount paid. You can raise this by contacting your bank.
The Direct debit is automatically represented to the bank with 10 days.
Yes at least 10 days before the payment date.
Please set up BACS payments to go to:
Account Name: MB Energy,