Call us on

0330 660 0082

mon-fri from 9.00 to 17.30

Frequently Asked Questions

We have compiled a list of frequently asked questions below. If you do not find the answer you were looking for, please contact us on 0330 6600082

Emergency

In the event of a gas emergency please read the following information below

If you can smell gas and believe there is a gas leak follow these important steps:

  • Open doors and windows for ventilation
  • Do not turn any electrical switches on or off
  • Extinguish all naked flames
  • Turn the gas off at the meter/emergency control and leave it off until the escape has been repaired
  • Report the gas escape on 0800 111 999
  • If an electrical security entry lock/phone is fitted, then this must not be operated. The door must be opened manually when the National Grid engineer arrives

Eastern (EELC): 0800 783 8838

East Midlands (EMEB): 0800 6783 105

London (LOND): 0800 028 0247

Merseyside and North West (MANW): 0800 001 5400

Midlands (MIDE): 0800 6783 105

Northern (NEEB): 0800 66 88 77

North Western (NORW): 0800 195 4141

Scottish and Southern: 03450 262 554

Scottish Power: 0800 092 9290

South Eastern (SEEB): 0800 783 8866

Southern (SOUT): 03450 262 554

South Wales (SWAE): 0800 6783 105

South Western (SWEB): 0800 6783 105

Yorkshire (YELG): 0800 375 675

Service Provision

MB have dedicated experts in this area and would love to help make this as stress free as possible for you! Please call our dedicated team on 0330 6200082

As the name suggests the device automatically reads your meter, this means no more estimated bills, The cost of the AMR device is £60.00 plus VAT. Please contact our team to discuss further.

Billing

Direct debit is a quick and simple way to pay your bills. The amount and dates of payment may vary, however you will be notified on your invoice at least 10 days before the payment date.

Yes, you can cancel with your bank at anytime, you should also notify us at the same time.

Payments by DD are protected by the direct debit guarantee. You are guaranteed a full and immediate refund of the amount paid. You can raise this by contacting your bank.

The Direct debit is automatically represented to the bank with 10 days.

Yes at least 10 days before the payment date.

Please set up BACS payments to go to:

HSBC,
Account Name: MB Energy,
AC: 54583000,
SC: 40-13-15

Not found the answer you were looking for?

Our team will be happy to address your queries, either give us a call on 0330 6600082 or email us on contact@mbenergy.co.uk